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Synve

Vortyx support

Vortyx Support

Get help with Vortyx account access, connected inboxes, calendar scheduling, app issues, billing, privacy, and data requests.

Email support

Support email: support@synve.ai

Product

Vortyx

Company

SYNVE TECHNOLOGIES PRIVATE LIMITED

Support

support@synve.ai

Website

https://synve.ai/vortyx

Contact support

Email Vortyx support from the email address associated with your account whenever possible.

Clear, specific reports help us investigate account, integration, scheduling, and app issues faster.

  • Account email
  • Short issue summary
  • Affected feature or connected service, such as Gmail, Outlook, calendar, Slack, voice capture, or tasks
  • Device type, operating system, browser, and app version where relevant
  • Approximate time the issue happened
  • Screenshots or error messages if they do not include sensitive information

Account and login help

Contact support if you cannot access your Vortyx account, need help with workspace membership, or believe your account settings are incorrect.

If you want to delete your account and associated data, use the account deletion instructions instead of sending a general support request.

Account deletion instructions

Inbox and integration help

Vortyx supports connected inbox and calendar flows for user-enabled features. Contact support if an integration fails to connect, stops syncing, produces unexpected review items, or needs to be disconnected.

For Google-related data handling, review the Vortyx privacy policy and Google API data use disclosure.

Privacy policyGoogle API data use disclosure

Tasks, reminders, and scheduling

Send a support request if follow-up detection, suggested tasks, reminders, calendar availability, or scheduling behavior does not match what you expected.

Include the affected workspace, connected account, and a concise description of what you expected Vortyx to do.

Billing and subscriptions

For plan access, subscription, invoice, or payment questions, email support with the account email and any relevant transaction or invoice details.

Do not include full card numbers, passwords, authentication codes, or other secrets in support messages.

Privacy, data, and deletion

Use the privacy and deletion pages for information about Vortyx data handling, connected-service data, retention, and account deletion.

Privacy and data requests can also be sent to support if you cannot access the app.

Privacy policyAccount and data deletionTerms of service

Security or abuse

If you believe your Vortyx account, workspace, or connected service has been misused, contact support promptly with the subject line Security or abuse report.

Include enough detail for us to investigate, but do not send passwords, recovery codes, access tokens, or private credentials.

FAQ

What email should I use for support?

Email support@synve.ai from the email address associated with your Vortyx account whenever possible.

How do I delete my Vortyx account?

Use the account deletion page for in-app deletion steps, out-of-app deletion requests, deleted data, retained data, and retention periods.

Account deletion instructions

How do I disconnect Gmail, Outlook, or calendar access?

Use the connection controls available in Vortyx where supported. If you cannot access the app or a provider remains connected unexpectedly, contact support with the affected account and provider.

Does Vortyx send emails automatically?

No. Vortyx does not automatically send Gmail or Outlook messages without user authorization.

What should I include in a support request?

Include your account email, a short issue summary, the affected feature or integration, device and app details, approximate time, and any safe-to-share screenshots or error messages.